Spotify felt warranted in accusing Apple of possibly breaking the newly proposed restriction on Anti-competitive Actions towards Business Users in the European Economic Area by ‘gatekeepers’ who are large tech companies. In this aspect, the quarrel revolves around Apple’s removal of the capability of using iPhones to adjust. The volume of applications played on other devices by users’ iPhones.
Effects on Spotify Connect iOS Users
Earlier, when users tried to mute or increase the volume of a device using Spotify Connect on iOS, the physical buttons on the connected iPhone were altered. This change does not affect volume control via Bluetooth or AirPlay on iOS, nor does it impact Android users.
New In-App Volume Control Method
Starting September 3, iOS users worldwide must use a new in-app volume slider to adjust the volume on connected devices.
Potential Violation of DMA Article 6(7)
Spotify argues that Apple’s removal of this functionality could violate Article 6(7) of the DMA. The article requires gatekeepers to provide third-party services with free and effective interoperability. The same hardware and software features are available to the gatekeeper’s services.
Spotify Requests for Interoperability Denied
Spotify claims it requested Apple to implement a similar solution for third-party developers, akin to what is available for Apple HomePod and Apple TV devices. However, Apple requires apps to integrate with HomePod to access. The technology controlling iPhone volume limits Spotify’s access compared to Apple Music on iOS.
Spotify Previous Issues with Apple’s Technology
Notes that the technology previously used for Connect on iOS was already problematic, with issues like volume spikes.
Apple’s Response Pending
As of now, Apple has not responded to requests for comment on Spotify’s claims or the potential violation of the DMA. Spotify criticizes Apple for making unwelcome changes to volume control technology, sparking a new tech industry dispute.
